We take pride in the quality of our products and want to ensure the best possible purchasing experience for our customers.
We’re so confident that you’ll love your products, we offer a 90-day money-back guarantee on all of our products.
All we ask is that you follow some troubleshooting steps with a customer service specialist to ensure the device is defective.
To Qualify, Follow These 3 Simple Steps:
- You must contact a customer service specialist at firstname.lastname@example.org within 90 days from the date of purchase. (The product must have been purchased from luxneeds.com)
- You may be asked to provide images/video of the product and how it's being used.
- The returned items should include all accessories and parts included in the box as delivered. Missing items will void the 90-day money-back guarantee.
Once approved, you will send the product back to us with a valid tracking link. You're refunded no more than 3 business days after we receive the product.
*In some cases, we may accept a return even if the instructions are not followed, however, we may withhold a $16 restocking fee.
The 30-Day Money-Back Guarantee Does Not Apply to:
- Change of mind.
- Incorrect use.
- Products purchased from 3rd parties.